PowerPoint Not Printing PDFs – Here’s Why

So this is a problem, and I am guessing I am not the only one being frustrated with their computer – PowerPoint – Outlook – print drivers.

(note: paid actor, recreating computer frustration Troy is experiencing today)

After finally getting frustrated enough to look into the problem. The problem is any PDF I attempt to print resulted in this error message.

The problem is Windows, or Office. Or maybe it is an Adobe problem. But it is that Adobe is not recognizing the the new Windows default font Aptos (for more information on Aptos font, see this earlier blog post). My guess is Adobe does not recognize the font and does not know what to do with it, so it does nothing – aside from erroring out every PDF I attempt to print.

Note: I have not tested this on a Mac, but it is definitely an issue on Windows.

Here is the solution:

1. In the Office app (PowerPoint, Outlook, Excel, Word – they all are experiencing this issue) and file to print, go to the Print dialog and select ADOBE PDF as the printer.


3. In the Print Options dialog, ACROBAT PDF should be the preset based on selection in the print menu earlier. Click the PROPERTIES button.

4. In the Abobe PDF Document Properties dialog UNCHECK the RELY ON SYSTEM FONTS ONLY; DO NOT USE DOCUMENT FONTS option.

5. Click okay and the PDF should successfully print!

Note: I have not found a way to make this option unchecked by default. I also have been happy to create PDFs again and have not really dived deeper into changing the print options more permantly – mostly because I am hopeful Microsoft and Adobe will figure out this issue and fix it so this hack is not needed.

Troy @ TLC


By |April 4th, 2024|Resource/Misc|

TPP 195

New book in the presenting space! Speaking Story by Sally Zimney is a story rich (okay, pun intended…) journey of what it means to be a speaker, how to put together your (speaker) story, and many tips & recommendations on speaking. Troy, Nolan and Sandy enjoy time talking with Sally Z on this episode of The Presentation Podcast – click here to join the conversation!

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What You Do Not Know – Desktop Background Image

This is another computer setting that can make a difference in running a presentation. Set the desktop background to the meeting theme graphic so you can exit from slide show, have the audience see a meeting related image, and then seamlessly start the presentation again. Listen to the full conversation at The Presentation Podcast, episode 192.

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